Customer Service Coordinator Salary - £30,332Location GravesendPermanent position / Thursday Sunday/ 6pm 6am - Saturday and Sunday working from home daysHave you got experience working in a fast-paced environment?Do you work well under pressure?We are a leading commercial drainage company in the UK, seeking an organised Customer Service Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team, in a night shift role.We are recruiting a Customer Service Coordinator for a night shift position.In return, we are offering a salary of £30332.Your responsibilities will include: Answering the telephone calls from our engineers, customers, and colleaguesLoading new job requests onto our internal job management system and client portalsPlanning and allocating new job requests, working within SLA timescales and responding to emergency jobsProvide assistance to engineers when they are on siteAdvising clients on best course of action for issuesDealing with customer queriesClosing jobs on the system once they''ve been successfully completedSupporting other departments over night with additional admin tasks as required by the business The ideal Customer Service Coordinator: Previous experience working on a busy helpdesk, scheduling engineers or in a pressurised customer service focused roleEffective communication and organisational skillsComputer literate a good working knowledge of Word and ExcelA team player who also has the ability to use ..... full job details .....