1st Line Support Engineer / IT Technican / Field Based / London

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1st Line Support Engineer / IT Technican / Field Based / London

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Aluminum Window Designs Ltd1st Line Support Engineer / IT Technican / Field Based / London

Join to apply for the

1st Line Support Engineer / IT Technican / Field Based / London

role at

Aluminum Window Designs LtdGet AI-powered advice on this job and more exclusive features.Field Based 1st Line Support Engineer / IT Technican

with some 2nd Line Support experience is required to visit client sites in Central London to carry out basic IT support duties such as installing and upgrading hardware in PCs and Laptops, rolling out new software and carrying out basic software and networking troubleshooting.

SALARY: up to £35,000 per annum (depending on experience and qualifications) + Benefits

LOCATION:

Travel to client sites in Central London

When not on client sites you will be based in the companys head office near Holborn, London, providing remote technical support from the service desk

JOB TYPE:

Full-Time, Permanent

KEY REQUIREMENTS:

Working at client sites in Central London is essential to the role. You will be working alone, so must be confident in your IT skills as you will be carrying out basic IT support tasks but will also have an experienced technical team on hand at the companys headquarters to help you remotely if needed.

Job Overview

We have a fantastic new job opportunity for a Field Based 1st Line Support Engineer / IT Technicanwith some 2nd Line Support experience is required to visit client sites in Central London to carry out basic IT support duties such as installing and upgrading hardware in PCs and Laptops, rolling out new software and carrying out basic software and networking troubleshooting.

Working as a Field Based 1st Line Support Engineer / IT Technican you will join a Microsoft Service Provider (MSP) who are dedicated to delivering exceptional IT support and solutions to a diverse range of clients across central London. The company pride themselves on their friendly and professional approach and are looking for a similarly enthusiastic individual to join their small team.

Joining the company as a Field Based 1st Line Support Engineer / IT Technican youll work on several IT projects, carry out general BAU, rollouts, PC and Laptop builds, install and troubleshoot basic networking (firewalls, routers, LAN / WAN etc.) and develop your skills further with the opportunity to move into a more focussed second line support role over time.

If you are a personable techie with a knack for problem-solving, a passion for helping people and fancy getting out and about in the heart of London, providing top-notch technical support directly to clients, then this job could be ideal for you.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Field Based 1st Line Support Engineer / IT Technican include:

Hardware Installation: Getting new desktop PCs and laptops up and running smoothly for clientsSoftware Rollouts: Deploying new applications and updates efficiently and effectivelyTroubleshooting: Diagnosing and resolving a range of technical issues on-site, escalating more complex problems as needed to the second and third line support engineersCustomer Service: Building strong relationships with clients, providing clear communication, and ensuring a positive support experienceDocumentation: Keeping accurate records of work carried out and solutions implemented

Candidate Requirements

You''ll be a proactive and self-motivated individual with a genuine passion for technology and a real flair for customer interaction. Ideally, you''ll have:

Proven experience in a 1st line technical support role, with some exposure to 2nd line dutiesSolid understanding of Windows operating systems, desktop and laptop hardware, and common software applicationsExperience with software deployment tools and methodologies (desirable)Excellent troubleshooting skills, with a logical and methodical approach to problem-solvingExceptional communication and interpersonal skills you''ll be comfortable explaining technical concepts to non-technical usersA professional and presentable demeanour, as you''ll be representing the company on client premisesA strong work ethic and the ability to manage your own workload effectively

How To Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13269

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