Overview

Conference and Events Operations Manager — Hilton London Metropole Hotel. Salary: £34,000 – £36,000 per year. Location: London, England, United Kingdom. Full-time role in Catering and Event Services at Hilton Hotels and Resorts.Responsibilities

Manage all Conference and Banqueting operationsMaintain exceptional levels of customer serviceEnsure compliance with brand standardsEvaluate guest satisfaction levels with a focus on continuous improvementBe aware of trends and propose ideas to build the range and quality of Conference and Banquet offeringsOptimise sales and contain costs, identifying any areas for actionSet achievable budgets and other short and long term functional goalsProvide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded for the hotel and for individual developmentQualifications

A Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Strong knowledge of hotel/leisure/service sectorDegree or diploma in Hotel Management or equivalentRecord of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyaltyExceptional communication skillsExceptional leadership skills to create a winning teamDesirable capabilities

Conference and Banquet Operations experience in a managerial position in hotel or events centre or similarPassion for delivering exceptional levels of guest serviceJob details

Work locations: Hilton London Metropole HotelSchedule: Full-timeBrand: Hilton Hotels and ResortsJob: Catering and Event ServicesSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Hospitality

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