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Senior Client Operations Specialist

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Senior Client Operations Specialist

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Jobs via eFinancialCareersDevelop and implement effective operational support solutions and best practices for EMEA clients, enhancing the client experience.Cultivate and maintain senior relationships with clients, vendors, custodians, and internal teams globally.Serve as a senior operational point of contact for EMEA client group teams, expertly managing priorities and deadlines.Partner across Investment Services, Technology, and Client Group teams to drive process optimisation and advance operational support models.Oversee process improvement initiatives, including offshoring and enhancing legacy workflows to minimise risk and create scale.Monitor, assess, and communicate operational risk trends, keeping abreast of market, client, regulatory, and custodian factors.Mentor and support junior team members, sharing expertise and fostering a collaborative environment.Provide subject matter expertise on EMEA-specific client needs, such as UK Sub advisory, UCITS Funds, German KVG, UK FSA, and European insurance clients, ensuring regional nuances are fully understood and supported.

Key Responsibilities:

Develop and implement effective operational support solutions and best practices for EMEA clients, enhancing the client experience.Cultivate and maintain senior relationships with clients, vendors, custodians, and internal teams globally.Serve as a senior operational point of contact for EMEA client group teams, expertly managing priorities and deadlines.Partner across Investment Services, Technology, and Client Group teams to drive process optimisation and advance operational support models.Oversee process improvement initiatives, including offshoring and enhancing legacy workflows to minimise risk and create scale.Monitor, assess, and communicate operational risk trends, keeping abreast of market, client, regulatory, and custodian factors.Mentor and support junior team members, sharing expertise and fostering a collaborative environment.Provide subject matter expertise on EMEA-specific client needs, such as UK Sub advisory, UCITS Funds, German KVG, UK FSA, and European insurance clients, ensuring regional nuances are fully understood and supported.

Essential Qualifications/Experience:

At least 10 years’ experience in financial services, with advanced knowledge of investment management operations and custodian bank processes.Demonstrated ability in relationship management and stakeholder engagement at senior levels.Strong partnership skills, adept at collaborating across multiple teams and disciplines.Thorough understanding of investment operations, capital markets, custody, accounting/recordkeeping, and foreign exchange transactions.Up-to-date knowledge of local regulatory requirements across EMEA.Proven experience in initiating and managing operational change, using sound risk analysis and mitigation techniques.Excellent communication, organisational, and decision-making abilities.Strong business judgement and ability to synthesise complex issues while balancing competing objectives.Energetic, passionate, and client-focused with a commitment to service excellence.

Due to the volume of applications we receive, we may only be able to respond to those who meet the listed criteria.

At our company, we prioritise equity throughout the recruitment process. We are committed to fairness and equal opportunity for all candidates. If there’s anything we can do to make the process more accessible to you, please don’t hesitate to let us know.

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

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