Description Role PurposeThe Venue Manager will be responsible for leading all day-to-day operations within their venue. You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth. You will also closely monitor PandL, guest NPS and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can. A personal license is preferred but not essential, but we''re looking for someone with bar managerial experience. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. This role will include late nights and weekends, to be apart of our Butlins Live Music Weekenders. General Duties and Key Accountabilities Accountable for the day-to-day operation within your venue Full responsibility for the venue, monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensure all guest feedback is captured, trends analysed and opportunities explored. Monitor PandL and payroll spend and take action when risk arises. Provides accurate rota''s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system. Monitors NPS ..... full job details .....