Company Description

We are currently looking for an experienced

Guest Service Manager to join us at The Hoxton, SouthwarkThe Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pubs very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie and Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, Londons longest oyster list and panoramic views of the city.Job Description

What youll doSupport the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests

from when they arrive, over the course of their stay and until they get their bill and head off againLead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questionsContribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy houseMaking sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick upsQualifications

What were looking forHotel or leisure related experience in a similar roleIf youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantageIndividuals. Youre looking for a place where you can be you; no clones in suits herePassion for hospitality

whether thats a drink, a meal, an event or a bed for the nightYoure all about having a positive impact on the people you interact with, leaving them with a memorable experienceYoure not precious. We leave our egos at the door and help get shit doneYoure up for doing things differently and trying (almost) everything onceIf we got stuck in a lift together wed have a good time and share a few laughsYou want to be part of a team that works hard, supports each other and has fun along the wayAdditional Information

Whats in it for youCompetitive salary28 days holidays (inclusive of bank holidays), pension, and life insurance.A health cash plan to claim money back and get access to lots of ways to support your physical and mental wellbeingIts ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aidersTreat yourself once in a while with lots of retail and hospitality perks through our partnersEnjoy a free night at The Hoxton and a meal for two when you first start with usGoes without saying, but well feed you during your shiftExcellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!Lots of opportunity to progress and switch it up as part of a global family of brandsTraining to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at workExtra time off to volunteer with one of our partner charitiesRegular team get togethers, from our team drinks to our (pretty special!) bi-annual parties

we know how to have a good time!Enhanced family leave for when youre expanding your familyAn annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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