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Information Technology Engineer

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UK Health Security AgencyJoin to apply for the

Information Technology Engineer

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UK Health Security AgencyUK Health Security Agency provided pay range

This range is provided by UK Health Security Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

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UKHSA Colindale - site-based onlyJob overviewICT Engineers will have a specific geographical base with travel to other sites as required. They will provide both technical and non-technical expertise in the development and operation of technical support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests.They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.Main duties of the jobAssist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA technical services as required, using properly configured and reliable devices.Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, Azure services and support of Windows OS and Microsoft communication and collaboration tools.Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.Work closely with teams across technology to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.Working with ITIL processes including Request, Incident, Change, and Problem Management.Ensuring compliance with UKHSA Security Policies.Conduct other work as directed by line management in accordance with departmental standards and policies.At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need.Selection Process DetailsThis vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skillsYou will be assessed on the below 8 essential criteria.Experience in first-line or second-line technical support, both face-to-face and remote.Experience in 2nd line infrastructure support (network/server management).Knowledge of Microsoft operating systems and associated infrastructure.Knowledge of Microsoft application software, including Office 365.Experience in troubleshooting and supporting specialist systems.Experience in Asset and Configuration Management.Previous experience in an ITIL environment and using ITIL tools (e.g., ServiceNow).Clear communication skills, excellent customer service, relationship-building, problem-solving, and the ability to work independently and as part of a team under tight deadlines, including during public health emergencies.For full details about the vacancy—including the job description, interview information, and eligibility criteria—please click "Apply" to be redirected to the complete job advert on HealthJobsUK.Seniority level

Seniority level AssociateEmployment type

Employment type Full-timeJob function

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