Contract Opportunity - 1st Line IT Support £180-£195/day Long term contract potential We''re on the hunt for a customer-focused 1st Line IT Support Engineer who thrives in a fast-paced environment and enjoys solving problems. This role is more than just answering tickets-you''ll be the first point of contact for users, keeping ticket queues under control while also getting involved in small IT projects that add variety to your day. What you''ll be doing day to day: Delivering exceptional customer service Managing and resolving 1st line support tickets Keeping ticket queues organised and on track Troubleshooting hardware, software and Microsoft 365 issues Supporting small IT projects and rollouts What we''re looking for: Previous 1st Line or Service Desk experience Excellent communication and customer service skills A proactive attitude and strong attention to detail Someone who enjoys working as part of a busy, supportive team If you''re an IT support professional who loves helping people and wants a contract role with a great mix of BAU support and project work, we''d love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data ..... full job details .....