The Vacancy We''re Hiring: Senior Planner Location: Hammersmith Full-Time Permanent About the RoleAre you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high-quality, customer-focused service. You''ll play a key role in driving productivity, efficiency, and continuous improvement across our operations. What You''ll Be Doing Lead and support a dynamic team to manage resource diaries for optimal productivity Handle complaints, identify trends, and drive service improvements Produce performance reports and KPIs to enhance delivery Collaborate with site teams, supervisors, and clients to ensure smooth operations Champion health and safety standards and company policies Attend client meetings and manage staff performance and appraisals Drive continual improvement and operational excellence What We''re Looking For Strong leadership and diary management skills Excellent communication - written and verbal High level of computer literacy (Excel, Word, Outlook) Experience producing statistical reports and quantifying work orders Building technical knowledge and commercial awareness Ability to prioritise, plan, and act on own initiative Understanding of legislation in maintenance and property management Clean driving licence Desirable Qualifications NVQ Level 3 or above in IT, Leadership, or Customer Services Training in Complaints Management Why Join ..... full job details .....