Embark on an exciting journey with Southern Housing Group as their Service Charge Analyst in the Human Resources department. This contract role offers a competitive salary of £28.00 per hour, with the opportunity to work in a hybrid model, splitting your time between the office in CR0 9XP and the comfort of your own home.
- Become a key player in ensuring the accurate calculation, construction, and issuance of all estimated and actualised service charges
.- Deliver exceptional customer service, resolving complex queries and working closely with internal colleagues to address complaints and disputes.
- Contribute to the continuous improvement of the service charge process, identifying areas for enhancement and providing supporting evidence for First Tier Tribunal hearings

.Preferred Requirements:

• Expertise in accurately calculating and constructing service charges, ensuring compliance with legal deadlines, contractual agreements, policies, and procedures.
• Exceptional customer service skills, with the ability to handle complex queries and work collaboratively to resolve issues.
• Strong analytical and problem-solving abilities to identify areas for improvement in the service charge process.
• Proficiency in preparing service charge information and supporting evidence for First Tier Tribunal hearings.
• Excellent communication and interpersonal skills to effectively liaise with residents and internal colleagues.

• Relevant experience in a similar service charge or housing-related role.
• Excellent numerical and analytical skills, with a keen eye for detail.
• Strong working knowledge of relevant housing legislation and regulations.