We are looking for a dedicated Service Charge Analyst to join our team and ensure accurate calculation, construction, and issuance of service charges while providing expert support to our residents. Main Responsibilities: Accurately calculate, construct, and issue all estimated and actualised service charges, ensuring compliance with legal deadlines, contractual agreements, and internal policies. Manage complex cases to ensure full cost recoverability. Deliver exceptional, customer-centric service by resolving complex queries and complaints from service charge payers. Work collaboratively with internal teams and external partners to resolve disputes and dissatisfaction effectively. Prepare service charge information and evidence for First Tier Tribunal and attend hearings if required. Identify improvements in service charge calculations and communication to residents. Share knowledge and contribute to building resilience within the service charge setting team. Skills, Knowledge and Experience: Proven experience in service charge analysis with thorough knowledge of residential and commercial service charge management. Strong understanding of current legislation and sector best practices. Excellent organisational skills with the ability to manage multiple tasks to deadline. Experience working with councillors, community groups, and external partners. Exceptional verbal and written communication skills. Strong financial and numerical skills. ..... full job details .....