About Jumeirah and the Hotel:Jumeirah,agloballeaderinluxuryhospitalityandamemberofDubaiHolding,operatesan exceptionalportfolioof31properties,including33signatureFandBrestaurants,acrossthe MiddleEast,Europe,AsiaandAfrica.In1999,Jumeirahchangedthefaceofluxury hospitalitywiththeopeningoftheiconicJumeirahBurjAlArabandthebrandisnow renownedworldwideforitsdistinguishedbeachfrontresorts,esteemedcityhotelsand luxuryresidences.FromthecontemporaryMaldivianislandparadiseatJumeirahOlhahaliIslandtotheart inspiredJumeirahCapriPalaceinItalyandthemoderntwistonaBritishclassicatJumeirahCarltonTowerinLondon,thebrandhasbecomesynonymouswithwarmandgenerousserviceandtheabilitytocraftdistinctiveandpurposefulexperiencesthatbringjoytoguestsfromacrosstheworld.LocatedintheheartofKnightsbridge,JumeirahCarltonTowerisalandmarkLondonaddresswhereheritagemeetscontemporaryluxury.Thehoteloffersstunningviews acrossthecity,accesstotheprivateCadoganGardens,avarietyofdiningexperiences,andarooftophealthclubandspawithLondonslargestnaturallylitswimmingpool.About The JobAn opportunity has arisen for a Guest Services Agent to join the Service One team in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.Entering of HotSOS guest requests and monitoring of response timing.Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.Ensure all wakeup calls are correctly input into PMS.Ensure all wakeup calls are delivered on time and that the task is completed in PMS.Monitoring E-Butler chat system and responding within 30 seconds.About YouYou would need to be fully aware of your work schedule and ensures adequate notice is given with circumstances when you are prevented from adhering to the schedule.Reports any incidents, complaints, suspicious persons, or safety hazards immediately.Ensure strict control is adhered to when receiving and returning keysTo report for duty punctually wearing the correct uniform / attire.Provide a friendly, courteous, and professional service at all times.About the Benefits:Besides generous FandB benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includesCompetitive salary + excellent service chargeExtra holiday for significant Birthdays (21.30.40. etc.)Life insuranceJumeirah perks website access

discountFandB and Spa treatment discountOne and a half times pay for work during bank holidaysDry cleaning of uniform or Business attireMeals on dutyEmployee assistance programsWellness benefits

Chiropodist, Flu jabs, and more!Taxi service after hoursSocial events and recognitions programsOngoing training and developmentWeeding/Baby giftCycle schemeInternal transfer schemeEye test and discount for VDU usersDental cash back planExternal transfer schemeAbout the Benefits:Besides generous FandB benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includesCompetitive salary + excellent service chargeExtra holiday for significant Birthdays (21.30.40. etc.)Life insuranceJumeirah perks website access

discountFandB and Spa treatment discountDry cleaning of uniform or Business attireMeals on dutyEmployee assistance programsWellness benefits

Chiropodist, Flu jabs, and more!Taxi service after hoursSocial events and recognitions programsOngoing training and developmentWedding/Baby giftCycle schemeInternal transfer schemeEye test and discount for VDU usersDental cash back planExternal transfer scheme3 Months Service :Company Sick PayTravel Card Season Ticket LoanLive Your Guest Life Stay6 Months Service:Jumeirah Discounts Stays in other HotelsCycle Scheme

Internal Transfer SchemeEye Test and Discount for VDU UsersDental Cash Back Plan1 Years Service:External Transfer Scheme2 Years Service:Group Pension Plan with enhanced contributionsIncome Protection Scheme

TPBN1_UKCT