OverviewWe’re hiring a

Customer Success Manager

to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers and aligning our platform to their goals. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.

Responsibilities

Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform

Remove barriers to adoption so customers achieve their desired outcomes expediently

Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations

Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions

Oversee renewals and forecasting, ensuring timely, successful commitments

Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve

Monitor and report on customer health and usage

Develop deep expertise in Coder’s products to provide global customer coverage

What We’re Looking For

3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred

Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC

Hands-on experience with Salesforce and other industry-standard CS platforms

History of building strong relationships across executive, business, and technical stakeholders

Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross-functional teams

Habit of staying current on industry trends, CS best practices, and the competitive landscape

Startup experience

High EQ with strong verbal communication and technical writing skills

Self-motivated with a creative and analytical approach to problem-solving

Ability to travel up to 20%

Bonus

Customer success or sales experience focused on developer tools

Renewal management experience

Experience with Totango or a similar Customer Success platform (e.g. Gainsight)

Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)

About CoderCoder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster, more securely, and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe, trusted, and integral part of every software development lifecycle. Coder’s self-hosted Cloud Development Environment (CDE) is the foundation for deploying agentic AI in the enterprise. It provides a secure, standardized, and governed workspace to deploy autonomous coding agents alongside human developers, accelerating innovation while maintaining control and compliance. Coder''s isolated, policy-driven environments improve productivity, cut cloud costs, and reduce data risks. Developers transition to AI at their own pace using their own tools. Platform and security teams can govern, audit, and manage a great developer experience at scale.

Interview ProcessWe believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to get through the interview process in two to four weeks if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and leadership.

Equal Opportunity EmployerCoder is a Proud Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

CompensationCompensation Range: £69K - £114K

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