OverviewThis exciting RegTech Startup is looking for a

Customer Success Engineer

to be responsible for ensuring clients get the most from their platform.

This is an exciting opportunity to combine

technical problem-solving, customer relationship management, and data-driven insights . Whether you’re an experienced specialist or an ambitious graduate eager to learn, this role offers a chance to make a real impact.

This range is provided by Stonor Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay rangeDirect message the job poster from Stonor Recruitment

Key Responsibilities

Customer Support and Engagement:

Respond to customer queries, ensure satisfaction, and proactively identify areas for improvement.

Upselling and Growth:

Analyze customer data to uncover business opportunities and drive product adoption.

Automation and Technical Enhancements:

Implement automation tasks across the CMS and support platforms to boost efficiency.

Sales and Marketing Collaboration:

Assist in streamlining funnels from prospecting to conversion.

Industry and Product Expertise:

Stay up to date with trends, best practices, and technical updates to support clients effectively.

Cross-Functional Alignment:

Work closely with Product, Sales, and Technology teams to refine the customer success strategy.

Who You Are

Customer-focused:

Strong relationship management and communication skills.

Technically inclined:

Experience with CMS/support platforms or a willingness to learn.

Data-driven:

Ability to analyze customer data and identify opportunities.

Problem-solver:

Quick thinking, adaptable, and proactive.

2+ years in Customer Success/Technical Support

or a

graduate eager to learn

in a fast paced tech environment.

What’s In It for You?

Competitive salary up to £40K DOE

Work in a

high-growth, award-winning

RegTech firm at the forefront of compliance innovation.

Career Growth:

Whether you’re an experienced professional or an ambitious graduate, there’s room to develop your skills and expertise.

Hands-On Experience:

Gain exposure to automation, data-driven insights, and cutting-edge compliance solutions.

Health and Well-being:

Health and dental insurance, mental health support, and a strong company culture.

Top-Notch Tools:

MacBook, industry-leading tech stack, and a London-based hybrid working model

(4 days a week in office)

Culture and Perks:

Monthly team socials, office snacks, and a collaborative, mission-driven environment.

Job Details

Seniority level: Associate

Employment type: Full-time

Job function: Sales and Information Technology

Industries: Software Development and Financial Services

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