Customer Service Representative Mid Kent c.£26,932 Permanent - Monday to Friday We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill. The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill. Duties for this position include: Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client s internal standards Participate in active communications between the Customer Service teams Obtain a high level of knowledge around the company s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business. High level of data entry and cross-referencing information Maintain and be aware of relevant internal policies and comply with these The successful candidate will have: Previous experience with telephone customer service Financial services industry experience (Desirable) Excellent time management skills Can articulate to a high level both written and verbally Great organisational and telephone skills are essential Strong IT skills and be able to work ..... full job details .....