OverviewSenior Clienteling Specialist role at Ralph Lauren. The Regional Clienteling Specialist plays a pivotal role in executing the EMEA clienteling strategy across UK full priced doors, serving as the connection between regional leadership and store teams to drive customer engagement and regional objectives.

Responsibilities

Strategic Implementation and Support:

Partner closely with Regional Clienteling Manager to execute and localize EMEA clienteling strategies across assigned stores; ensure alignment of store-level activities with regional KPIs; translate regional initiatives into actionable store-level programs; act as the bridge between EMEA Clienteling team and store teams to maintain consistency in strategy execution.

Client Experience and Performance Maximization:

Drive implementation of EMEA clienteling standards and best practices; support development of UK training programs; create and implement structured onboarding and training for new team members; identify performance opportunities and maximize clienteling effectiveness; ensure quality execution of private client appointments; foster adoption of regional initiatives through training and mentorship; monitor privacy and data management compliance.

VIC Client Growth and Retention:

Support development and execution of EMEA VIC client strategies; guide store teams in regional client portfolio approaches; drive VIC client acquisition and retention programs; support specialized strategies for high-net-worth clients; monitor regional VIC growth targets; leverage omnichannel opportunities to enhance client relationships.

Events and Client Engagement:

Assist planning and execution of regional client events and activations; coordinate regional gifting programs; ensure store-level execution of the client engagement calendar; track event performance metrics; develop approaches to drive sales conversion and loyalty.

Analytics and Performance Management:

Monitor store performance against regional KPIs; provide regular insights on strategy execution and impact; support regional training initiatives; lead daily implementation of regional priorities; analyze performance data to identify trends and opportunities; develop action plans to address gaps and capitalize on success patterns.

Experience and Expertise:

4+ full strategic cycles of luxury retail experience with demonstrated clienteling expertise; strong understanding of clienteling tools; excellence in relationship building and communication; analytical mindset with meticulous attention to detail; proven track record in coaching and team development; experience implementing regional strategies at store level; strong project management and execution skills.

Skills and Competencies:

Exceptional interpersonal and communication abilities; strategic thinking with tactical execution; ability to influence and drive change across multiple locations; strong presentation and training facilitation; proficiency in data analysis and performance tracking; passion for luxury retail and client experiences; ability to lead collaboratively with leadership.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Retail Apparel and Fashion

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