Office Manager - Stonehouse, Stroud - Permanent opportunity - Monday to Friday 8.30am to 5pm - 28 days holiday, Pension and free parking - 35,000 to 40,000, depending on experience. Our Client who are a people service driven, Training Provider based in Stonehouse are recruiting for an experienced customer focused Office Manager to join their team on a permanent basis. Our clients works with corporate and independent companies both in the UK and Internationally. This role is a key position in the management team and must maintain a clear synergy between the inward focus of administration and the outward focus of client satisfaction, and growth in the customer base. It will oversee internal operations of the administration processes required for the organisation of course delivery, including staff supervision and process improvements to ensure efficiency. The successful Office Manager will be responsible for: Motivating, training, and supervising an administrative team of co-ordinatorsOversee order processing, customer service, and ensure internal procedures are followedMaintain CRM/ERP systems, process quotations, and handle order progression from enquiry to deliveryPrepare and analyse performance reports, opportunity reports and forecasting weekly/monthly figures for DirectorsAct as a main point of contact for client concerns or complex enquiriesIdentify and implement improvements to administration systems to increase productivity and efficiency In order to be considered for ..... full job details .....