Overview

As the

Director of Technical Account Management, EMEA and APJ , you’ll play a pivotal role in ensuring our customers succeed with Trackunit’s technology. You’ll lead our team of Technical Account Managers (TAMs) across Europe and Asia, acting as trusted technical advocates for our customers. The team, currently made up of 4 TAMs distributed across EMEA and APJ, is responsible for guiding customers through the technology evaluation and validation stages of the sales process for new business opportunities with existing accounts and driving successful adoption of Trackunit’s technology by proactively overseeing data integrity and platform health. The TAM team partners closely with customer counterparts to remove technical barriers, reduce technical debt, and accelerate adoption of new use cases and features. They also collaborate with customer teams on technology strategy, supporting CIO-level conversations and broader tech stack alignment.What you will do

Strategic leadership :Lead, expand, and mentor the European and Asian Technical Account Managers by hiring, training, and developing a world-class team.Monitor team performance and provide regular coaching and feedback, as well as conducting impact conversations and setting individual learning goals.Be a role model for Trackunit’s values and culture.Accelerate growth :Develop and maintain a deep understanding of our products, services, and industry trends to effectively address customer needs and concerns.Develop strategies and operations to improve win rates and articulate Trackunit’s solution to deliver on specific technical requirements and desired business outcomes.Ensure the team meets and exceeds expectations in completing projects successfully while meeting data and platform quality KPIs with a high level of customer satisfaction.Act as a player/coach and take ownership of a handful of key customers by nurturing deep relationships and trust in Trackunit’s solutions, while driving customer engagement and meeting growth targets.Business partnering :Collaborate with Account Management and Customer Success Management to improve engagement models and ensure appropriate coverage of prospects and customers.Partner with Products, Engineering, Marketing and Professional Services teams to provide feedback to improve products, services and value messaging based on field experiences and feedback.Our hiring processYour first chat will be with Jacob Kramer, AVP of Global Technical Account Management, who you will also report to.Assignment-specific interview with a case to prepare prior to the interview; you will present the case to relevant colleagues from across Trackunit.Personality-based interview with Hogan online assessment prior to the interview; there are no correct answers.Offer presentation and walk-through.Who are you ideally3+ years of experience leading technical teams in B2B SaaS fast-growing companies.Able to articulate and define a strategy to effectively run and grow the TAM practice, aligned with Trackunit’s purpose and values.Proven ability to build, grow, and mentor teams, taking a hands-on approach to cultivating expertise, empowering individual contributors, and ensuring accountability.Strong technical acumen and the ability to communicate complex concepts to both technical and non-technical audiences.Excellent interpersonal and communication skills, with a proven ability to build and maintain strong relationships with customers and internal stakeholders.Exceptional problem-solving and analytical skills, with a strong focus on customer success.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Willingness to travel to customer sites, conferences, and industry events as needed.Don’t meet every single requirement? No worries – this is ideal, but if you’re excited about this role, apply even if your past experience doesn’t align with every qualification.What you will get

What’s in it for you?A place in an

agile growth SaaS business , with opportunities to grow internally. Trackunit has grown from 150 to over 450 employees.Support for personal and professional development through training, coaching, mindful practices, and an open feedback culture focused on impact across individuals, teams, and the organization.Flexibility and hybrid working

– flexible setup and IT equipment provided to suit how you prefer to work.Inclusion and DEI

initiatives, with a commitment to non-discrimination and diverse, inclusive culture.Location and work setup

Locations in Denmark, Germany, and the UK with flexible work options: local hubs, hybrid, or fully remote within these countries.With locations in Denmark, Germany, and the UK, we offer a flexible work setup. You can choose to work from one of our local hubs, or opt for a hybrid or fully remote model within these countries.

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