Resident Liaison Officer

The OpportunityWe are seeking a proactive and customer-focused Resident Liaison and Customer Service Coordinator to join a busy project team. This role will act as the key point of contact between residents, site teams, subcontractors, and client representatives, ensuring projects run smoothly while delivering an exceptional customer experience.This is an excellent opportunity for someone with strong administration and customer service skills, ideally gained within the construction, property, housing, or maintenance sectors.Key ResponsibilitiesBuild and maintain positive relationships with residents, subcontractors, client representatives, and internal project teams.Act as the main point of contact for resident enquiries, concerns, and complaints, ensuring issues are resolved promptly and professionally.Work closely with Project Managers and Site Teams to maintain high standards of customer service throughout project delivery.Coordinate and schedule resident surveys, inspections, appointments, and installation dates.Draft and distribute resident communications, including letters, updates, and project notifications.Manage customer service records, ensuring all enquiries, actions, and resolutions are accurately documented.Monitor outstanding customer service issues and provide regular progress updates to management.Escalate unresolved matters where necessary and support the implementation of continuous service improvements.Conduct resident satisfaction surveys and collate ..... full job details .....