Customer Service Advisor

As a Customer Service Advisor in Oldham, you will handle day-to-day customer enquiries within the Not For Profit sector and help people access clear, timely information. You will keep customer contact organised and resolve queries in a practical way, helping the Customer Service department run smoothly.Client DetailsThe organisation operates in the Not For Profit sector in Oldham.DescriptionRespond to customer enquiries by phone, email and other agreed contact channels, providing clear and accurate information.Listen to customer needs, understand the issue and identify practical next steps to help resolve queries.Record customer contact and updates accurately, ensuring information is available for follow-up where needed.Manage a range of enquiries in an organised way, keeping customers informed of progress.Handle customer concerns professionally and work towards a suitable resolution within agreed processes.Share relevant information with colleagues to help progress customer queries and avoid unnecessary delays.Maintain clear, consistent communication that helps customers understand available options and actions.ProfileA successful ''Customer Service Advisor'' should have:Experience of handling customer enquiries and providing clear, helpful responses.The ability to communicate confidently through written and verbal channels.Strong organisational skills to manage several customer queries at once.Good attention to detail when recording customer information and updates.The ..... full job details .....