Job Description
Job Introduction
Introduction
As the Afternoon Tea Head Waiter at Grantley Hall, a five-star 17th-century estate set in the North Yorkshire countryside, you will lead the delivery of an iconic British tradition to discerning guests. Working within a hotel recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide, you will embody our values of accountability, boldness, collaboration and a relentless customer-first mindset while helping to maintain the property''s reputation for service excellence.
Responsibilities
Introduction
As the Afternoon Tea Head Waiter at Grantley Hall, a five-star 17th-century estate set in the North Yorkshire countryside, you will lead the delivery of an iconic British tradition to discerning guests. Working within a hotel recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide, you will embody our values of accountability, boldness, collaboration and a relentless customer-first mindset while helping to maintain the property''s reputation for service excellence.
Responsibilities
- Oversee the complete afternoon tea service, from preparation through to presentation, ensuring every guest experience reflects the hotel''s luxury standards.
- Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants, fostering a collaborative and high-performance environment.
- Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.
- Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.
- Handle guest enquiries and resolve any service issues promptly, turning challenges into memorable moments.
- Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.
- Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.
- Proven experience (minimum 3 years) in a senior waiting or tea-service role within a luxury hotel or high-end restaurant.
- Exceptional knowledge of traditional British afternoon tea etiquette, food handling and premium beverage service.
- Strong leadership and people-management abilities, with a track record of developing motivated teams.
- Excellent communication skills, both with guests and internal departments, reflecting the values of honesty and frequent, clear communication.
- Ability to work flexibly, including weekends and holidays, while maintaining composure under pressure.
- Commitment to continuous improvement, curiosity about emerging trends in hospitality and a passion for delivering flawless guest experiences.