Job Description
Service DesignerLocation/Travel: Remote with ad hoc travel to UK client sitesClearance: BPSS onlyDuration: 6 month rollingRate: Upto £460.00 PD - Inside IR35 via UmbrellaWe are looking for an experienced, UK based Service Designer to support the design and improvement of complex digital services within a large-scale government environment. The role will focus on understanding end-to-end user journeys and service ecosystems, identifying pain points and opportunities, and working across multidisciplinary teams to design services that meet both user and organisational needs.Experience:Strong previous experience as a Service Designer on complexExperience working within Agile, multidisciplinary delivery teams.Strong service mapping, journey mapping and service blueprinting capability.Experience facilitating workshops with diverse stakeholder groups.Ability to turn research and evidence into practical service improvements.Strong stakeholder management and influencing skills.Experience designing services involving multiple systems, teams or organisational boundaries.Good understanding of accessibility and inclusive design.Previous experience working within UK central government departments.Experience of GDS-aligned digital delivery and service standards.Experience working on services at scale or involving vulnerable or diverse user groups.Desirable: Active SC clearance or previous government security clearance.If your profile demonstrates strong and recent experience in the above ..... full job details .....