Customer Service Representative

Are you an experienced Customer Service Advisor who enjoys helping people, resolving enquiries and providing excellent customer support? We are recruiting for a Customer Service Advisor to join an established organisation in Newton Abbot. This is a full-time, permanent, office-based opportunity within a business supplying specialist products that make a genuine difference to people''s lives. The position would suit someone with experience in customer service, customer administration, order processing or customer support who enjoys working in a busy, team-focused environment. The Role Working as part of the Customer Service team, you will be responsible for handling customer enquiries, processing orders and ensuring customers receive accurate information and a professional service. Key responsibilities include: Handling incoming telephone calls and email enquiries. Processing customer orders, quotations and enquiries accurately. Monitoring orders through to delivery and providing customer updates. Responding to product, warranty, servicing and repair enquiries. Handling customer complaints and resolving issues professionally. Liaising with internal departments, including sales, production, warehouse and logistics. Maintaining accurate customer information using CRM/ERP systems. Processing returns, credit notes and repair bookings. Supporting the coordination of specialist equipment orders. Providing general customer service administration and sales support. Building positive ..... full job details .....