Job Description
Customer Service Team Leader Part-time, 22.5 hours per week £34,811 to £38,329 - pro rata for hours worked Permanent Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About The Role Are you passionate about delivering excellent customer service and helping teams thrive? We have an exciting opportunity for a highly motivated Team Leader to join our Customer Service Management Team. As a Team Leader, you will support customers to access Council services and help your team deliver excellent service and first-contact resolution. You''ll also play a key role in the day-to-day management of the service, driving performance, developing people, and supporting continuous improvement. About You • Experience of leading, coaching and developing teams, including performance management and one-to-ones. • Able to create a positive, inclusive and collaborative team culture. • Passionate about delivering an excellent customer experience. • Driven to identify and implement service improvements. • Customer-focused, putting residents at the heart of everything you do. • Strong communication and relationship-building skills. • Flexible, proactive and able to adapt to changing priorities. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for ..... full job details .....