Job Description
Technical Support Analyst Full Time, Permanent (UK with European Travel) 26,000 - 34,000 Future Prospects Group are delighted to be working with our client, an established international organisation, to recruit a dedicated Technical Support Analyst on a full-time, permanent basis. This is an outstanding opportunity to join a vital Information Systems team supporting over 2,500 users. If you are a proactive IT professional with hands-on infrastructure experience, strong problem-solving capabilities, and an aptitude for software asset management, this multi-faceted role will allow you to make a tangible impact across a modern enterprise network. THE ROLE Your responsibilities as a Technical Support Analyst will include: Provide second-level technical support across all corporate IT infrastructure and systems, assisting with helpdesk escalations and timely fault resolution. Maintain and administer Windows update and deployment processes across all workstation environments, including ongoing Windows 11 rollouts. Deploy and configure new desktop hardware, printers, mobile devices, and peripherals in accordance with standard operating procedures. Ensure all technical activities, incident resolutions, and configuration changes are thoroughly documented to departmental standards. Collaborate closely with wider Information Systems colleagues across Europe on key infrastructure and continuous improvement projects. Manage software asset procurement activities, including obtaining ..... full job details .....