Resident Liaison Officer

Resident Liaison Officer (RLO)Location: WorthingRate: Up to £20-22phContract: Temporary Until March 2027Start Date: ImmediateFortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.We are currently recruiting for a Resident Liaison Officer to join a contractor on an asbestos removal programme based in Worthing.The successful candidate will be responsible for liaising with residents throughout the works, ensuring they are kept informed, supported and updated at every stage. This is a customer-facing role, so excellent communication and customer service skills are essential.Key Responsibilities: Acting as the main point of contact for residents throughout the asbestos removal works. Keeping residents informed of planned works, timescales and any disruption. Arranging access to properties and coordinating appointments. Dealing with resident queries, concerns and complaints in a professional manner. Providing regular updates and ensuring residents are kept informed of progress. Liaising with site teams, contractors and management to resolve any issues. Identifying vulnerable residents and ensuring appropriate support is provided. Maintaining accurate records of resident contact and feedback. Skills and Experience: Previous experience working as a Resident Liaison Officer or in a similar customer-facing role. ..... full job details .....