Job Description
Customer Service AdvisorLocation: Bradford, West Yorkshire, BD4. Salary: £25,500 starting salary. Working Hours: Thursday Monday. Flexible hours between 8am 6pm on Thursday and Friday, with 7am 3pm working hours on Saturday, Sunday and Monday. Working Pattern: Office-basedThe OpportunityHawk3 Talent Solutions is recruiting on behalf of a growing ecommerce client for proactive, adaptable and customer-focused Customer Service Advisors to join their busy team in Bradford.Working within a fast-paced and continually evolving online retail environment, you will play an important role in delivering excellent customer service, resolving customer enquiries and ensuring a positive customer experience from order placement through to delivery and aftercare.This is a varied role that will suit someone who is comfortable responding to changing priorities, identifying potential issues and working collaboratively with colleagues across the business. You will be responsible for managing customer queries relating to orders, deliveries, returns, refunds, product information and aftersales support, taking ownership of issues and working towards effective resolutions.Key Responsibilities Respond to customer enquiries across various channels, providing a professional, helpful and timely service.Manage customer queries relating to orders, deliveries, returns, refunds, product information and aftersales support.Take ownership of customer issues, working proactively to investigate and resolve ..... full job details .....