Job Description
- Customer Service & Export Manager
- -45,000 - -50,000
- Global Manufacturing business
- Leeds based - 2/3 days on site
Client Details
Our client is an industry leading manufacturing business with sites in the UK & Overseas. Supplying a purely B2B customer base, the Customer Service & Export Manager leads a team responsible for managing the smooth flow of customer orders in line with export regulations
Description
- Lead and manage the customer service team, setting performance standards and service level targets
- Manage all export operations, ensuring compliance with international trade regulations and customs requirements.
- Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaints
- Build and maintain strong relationships with key customers and distributors
- Develop customer service procedures, policies, and best practices
- Collaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.
- Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.
- Drive continuous improvement projects across customer service and export functions
- Support senior management with strategic planning and operational reporting
Profile
- Management of a Customer Service (or similar) function
- Experience within a manufacturing / export environment
- Ability to lead, motivate and manage a team
- Ability to liaise with stakeholders at all levels
Job Offer
- Permanent Customer Service & Export Manager position based in Leeds.
- Salary of -45,000 to -50,000 dependent on the level of experience.
- 2/3 days on site
- Company Bonus
- Generous pension contributions, holiday allowance and wider benefits
- Free parking