Customer Service Administrator

Customer Service Administrator Guildford 25,000 The RoleAn exciting opportunity for a customer-focused and highly organised Customer Service Executive to join a well-established business based in Guildford. Working with a fantastic range of products, you''ll play a key role in delivering an exceptional customer experience and building strong relationships with clients. This role is ideal for someone who is passionate about customer service, enjoys working in a fast-paced environment, and thrives as part of a collaborative team. You''ll be responsible for managing customer enquiries, maintaining accurate records, and ensuring every interaction reflects the company''s commitment to excellence. Key ResponsibilitiesDeliver an outstanding customer experience at every stage of the customer journey.Respond to customer enquiries via telephone, email, website, and other communication channels.Proactively communicate with customers to provide updates and support.Work closely with colleagues across the business to resolve queries efficiently.Maintain and update customer records and databases accurately.Ensure all customer interactions are handled professionally and promptly.Support continuous improvements to customer service processes.Build positive and lasting relationships with customers. Skills and ExperiencePrevious experience within a customer service or office-based role.Excellent communication and interpersonal skills.Strong attention to detail and accuracy.Highly organised ..... full job details .....