Band 4 Customer Helpline Supervisor

Honeycomb is delighted to be partnering with a respected public sector organisation to recruit a Customer Helpline Supervisor.The Role:As a Customer Helpline Supervisor, you will oversee the day-to-day operations of a busy customer service team, ensuring a high-quality, efficient and responsive service is delivered to customers across the Health and Social Care sector.You will play a key role in supervising and supporting a team of customer service administrators, managing customer enquiries and ensuring orders and requests are processed accurately and within agreed deadlines. Working closely with internal departments, suppliers and external stakeholders, you will help maintain effective service delivery and identify opportunities for continuous improvement.Key responsibilities will include:Supervising and supporting a team of customer service staff, providing guidance, training and performance management where required.Overseeing the daily handling of customer enquiries, ensuring queries are dealt with professionally and efficiently.Monitoring and managing customer orders, stock requests and emergency requisitions, ensuring deadlines and service level agreements are achieved.Investigating and resolving customer complaints and after-sales queries, escalating issues where necessary.Maintaining accurate customer records and updating relevant databases and internal systems.Monitoring service performance, analysing information and preparing management reports.Liaising with ..... full job details .....