Job Description
Flowrite Services Limited Job Title: Contract Administrator and Scheduler Company Overview: Flowrite is the UK s leading National Air Conditioning and Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure and Hospitality, Retail, Commercial and Public sectors. We are part of the Airedale Group who offer the complete end to end solution in providing commercial kitchens across the food service industry. Job Overview and Key Responsibilities: Working closely with Operations Management and our Customers ensuring the following responsibilities are carried out in a timely fashion, have a full understanding of works associated with the Customer and their contracts, and take ownership of all works from an administration point of view, including but not limited to: Acting as first line of contact for Customers, to provide outstanding Customer Service at all times and answer all incoming calls and emails professionally Dealing with day to day enquiries from Customers, Operations Managers, Engineers and External Contractors Liaising with customers in regards to progress of open tasks (engineer attendance, call outs, parts delivery etc) Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible Applying for all appropriate permits/hire of ..... full job details .....