Operations Assistant

Location; Barton under Needwood We are working with an award-winning environmental engineering business that provides water management and water treatment solutions to contractors, developers and utilities across the UK. They have a strong focus on sustainability, practical problem solving and reducing carbon impact on site. As Operations Assistant, you will sit at the centre of the customer operations function, working closely with the operations, compliance, warehouse and technical teams to keep enquiries, orders and deliveries moving smoothly. No two days will be the same, as you will switch between customers, suppliers and internal colleagues. This role would suit an organised and adaptable administrator or coordinator who wants to broaden their experience in a business where they can grow. You do not need experience in every area, as attitude and organisation matter far more than ticking every box. Responsibilities of an Operations Assistant: Handle incoming customer enquiries by phone and email, resolving them or routing them to the right person Prepare and issue customer quotations, following up to keep track of open opportunities Process customer orders and raise Purchase Orders, liaising with suppliers where needed Arrange transport, couriers and logistics for customer deliveries and incoming goods Keep the CRM, ordering and other business systems accurate and up to date Follow up with customers after delivery and support the warehouse and technical teams with ..... full job details .....