Overview

Care Home: Essex-based – working across multiple local sitesHours per week: 40 hours per weekSalary: £40,000 - £45,000 per annum plus commissionAbout the Role: We are excited to offer a fantastic opportunity to join our Sales and Marketing team as a Customer Relations Manager. This role involves working across multiple Sanders Senior Living care homes within the Essex region, supporting our teams to ensure self-funded occupancy targets are consistently met. As the Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. You’ll be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy, and care. Working in close collaboration with our central marketing team, you will develop and implement tailored marketing strategies for each location, aligned with their unique community and setting. You\''ll also lead on home-specific marketing events, drive local engagement through schools, charities and businesses, and play an active role in promoting our homes through social and traditional media channels.

Responsibilities

Take overall responsibility for the sale of self-funding beds and deliver a seamless move-in experience for new residents and their families.Ensure every interaction across the resident journey (from first enquiry to move-in day) is conducted with professionalism, empathy, and care.Collaborate with the central marketing team to develop and implement tailored marketing strategies for each location.Lead home-specific marketing events and drive local engagement with schools, charities and local businesses.Promote Sanders Senior Living homes through social and traditional media channels.

What We’re Looking For

Experienced sales and business development professional, with a background in the care or health sector.Confident working across multiple homes with a proven track record of exceeding sales or occupancy targets.Outstanding interpersonal and communication skills.Ability to build strong relationships with residents, families, and external stakeholders.Flexible and proactive approach to working across different care home settings.Passion for excellent customer experience and a person-centred mindset.

Benefits of working with Sanders Senior Living

28 days Paid HolidayPension SchemeBlue Light Card and access to various other discounts on travel, restaurants, days out and leisureEmployee Assistance Scheme available to immediate family membersComprehensive induction and ongoing, paid trainingFree DBS Check and uniformOpportunities to progress your career within the companyFree on-site parkingEmployee of the Month awards

About Sanders Senior Living

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do, and we do it with a difference. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

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