Overview

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.Why Choose Corsearch

Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune''s Top 100 companies, our work has a meaningful impact on businesses and consumers alike.Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you’ll be joining an inclusive environment where diverse perspectives thrive.Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.Responsibilities and Duties

Primary ownership and accountability for the customer.Create, drive, and continuously improve the strategy for the customer.Agree on KPI’s or other success measures with the customer.Actively monitor and report on progress for all customer programs.Provide regular performance feedback for all Client Manager/ Coordinators working in your team.Deal with customer communications and escalations in a timely manner to ensure quick resolution.Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements.Monitor health and own accountability for all customer relationships.Assist the Operations Manager in your region with recruitment for new members assigned to your customers as required.Bring customers with common issues together to share best practices and common enforcement issues/targets for action.Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection.Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection; make recommendations for changes as needed.Regular and open communication with team members working across your customers, including regular meetings and progress updates.Maintain a high-level working knowledge of Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, and Browser Plug-ins BP Browser, IHAS, and Cyborg) and any other tools as they are created and introduced.Participate in thought leadership initiatives and attend/speak at industry events when presented the opportunity.Qualifications

Previous experience in Brand Protection or a related role preferred (preferably experience as Client Manager/Coordinator or equivalent).Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations.Strong customer service skills.Ability to monitor health of customer relationships and ensure services meet clients’ expectations.Ability to identify problems, analyze data, and develop solutions to address them.Ability to make difficult decisions, prioritize tasks, and manage resources effectively.Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting.Strong interpersonal skills and the ability to work well with colleagues and stakeholders.Effective communication with clients, superiors, and other stakeholders.Ability to build and maintain strong relationships with clients and internal teams.Strategic and analytical thinking with the ability to identify trends.Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.Motivated and results-driven with a strong sense of responsibility.Strong risk assessment and risk mitigation skills.Job Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustry: Information ServicesCorsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an impact.Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader in brand protection.Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.

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