We are looking for a friendly, motivated, and professional Guest Service Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a warm and welcoming environment while delivering outstanding customer service. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about hospitality.?Key Responsibilities:

Greet guests with a positive, friendly attitude and ensure a seamless check-in and check-out experience

Handle guest inquiries, requests, and complaints promptly and professionally

Manage reservations, cancellations, and no-shows efficiently using the property management system

Provide accurate information about hotel facilities, services, and local attractions

Process payments and maintain accurate records of transactions

Coordinate with housekeeping and maintenance teams to ensure guest needs are met

Maintain a tidy and organized reception area

Uphold hotel policies, safety procedures, and security standards

Assist with concierge duties as needed (e.g., booking taxis, recommending restaurants, etc.)?Requirements:

Previous experience in customer service or hospitality is preferred but not essential

Excellent communication and interpersonal skills

Strong multitasking and organizational skills

Ability to stay calm under pressure and handle challenging situations gracefully

Basic computer literacy; experience with hotel reservation systems is a plus

Flexible availability, including evenings, weekends, and holidays?What We Offer:

Supportive and inclusive team environment

Opportunities for professional growth and development

Staff discounts and incentives

Training provided for the right candidate

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