Service Advisor

A large automotive provider is looking for a customer-focused Service Advisor to join its Gloucester team. You''ll play a key role in delivering an excellent customer experience, managing service and repair bookings, and ensuring workshop time is utilised efficiently.Location: GloucesterSalary: 30 000 per annumWorking hours: 42.5 hours per weekMonday to Friday: 07 30Alternate Saturdays: 07 00You''ll manage the client journey from booking through to completion, providing updates on repairs, costs, and timescales while identifying opportunities to promote additional aftersales services. Key Responsibilities of a Service AdvisorDeliver excellent client service and maintain all-round satisfactionManage workshop bookings and schedulingKeep customers updated on vehicle repairs and progressEnsure workshop capacity is effectively utilisedProvide accurate quotations and cost estimatesProduce job cards, invoices, and related paperworkExplain completed work and identify additional sales opportunitiesProcess warranty work in line with manufacturer guidelinesAccurately record repair requirementsLiaise with the Parts Department to ensure parts availability What We''re Looking for in a Service AdvisorPrevious administration or office-based experienceStrong communication and organisational skillsKerridge system knowledge desirableAbility to work in a busy, fast-paced environmentBenefits from the role of Service AdvisorBirthday day off23 day''s annual leave plus bank holidaysLife assurance ..... full job details .....