Job Description
Technical Support OfficerLocation: London Borough of Hackney (Hackney Service Centre / Keltan House)Contract Type: Temporary / Interim (3-6 Months)Pay Rate: 22.24 per hour (PAYE) 29.97 per hour (Umbrella)Start: ASAPAbout the RoleWe are seeking an organised, detail-oriented Technical Support Officer to join Hackney Council''s Streetscene service on a 3 to 6-month interim basis.In this vital operational role, you will provide comprehensive technical, data, and project support to ensure the smooth delivery of Streetscene functions. Acting as a champion for innovative ways of working, you will help drive service improvements, maintain high standards of legislative compliance, and deliver first-class customer service to internal and external stakeholders.Key ResponsibilitiesData Processing and Systems Management: Manage service-wide data processing, including logging defects and complaints, handling the electronic transfer of NRSWA notices (ETON), maintaining street gazetteers, and processing invoices and financial monitoring.Performance Reporting and Compliance: Collate, validate, and submit statutory monitoring returns and statistical reports (including CIPFA, local/national PIs, and ad-hoc management reports). Track Health and Safety training compliance across the service.Enquiries and Complaints Handling: Receive, allocate, and coordinate timely responses to Members'', MP, and Mayor''s enquiries, Freedom of Information (FOI) requests, and Stage 1 complaints using systems such ..... full job details .....